Gran Melia Cancun In all honesty I was very excited to get this room through RCI as I had wanted to stay there since early 2000s. Unfortunately we had several problems with our room, the building is extremely hard to navigate and it was not as nice as I expected, they did not even help us with our bags from our room or the lobby and its a 400 foot walk to the parking lot with a 50 foot slow decline – awful.

The exterior of the hotel is shaped like five pyramids with glass tops, at night these are light with changing colors. It is quite a sight. The inside is quite nice; all marble and the central area where all the ponds and foliage is was gorgeous. The pool are is very nice but sits 10 feet or so above the sand area, so each time you want to go down to the beach it’s a flight of stairs down and then back up. Drinks here are very expensive, I paid $12 for a 16oz Dixie cup Margarita on the rocks if you put it on your room they add gratuity. I didn’t know this and tipped him at the bar by the end of it the darn thing cost me $17 and was not even made with fresh limes!

The hotel room definitely needed updating (TV and furniture everything else was fine) though it was very clean and spacious. Our tub became clogged; we called for them to send someone. The hotel said they could not come until midday we had excursions already planned and paid for so we could not wait for them asked if they could come in while we were gone, the person responded that in order to do so they would have to be escorted by security and would that be ok with me. Of course it was, we left and had forgotten something so we had to return. When we did we returned to our room door wide open (propped by a work cart) and no one inside not a worker or security. Just a minute later the worker returned and continued working. So there was no security guard with him and he had just left our room wide open while he was gone I really did not like this.

We had a large balcony that I spent a lot of time on. It overlooked Nichupte Lagoon and the main street in the Hotel Zone. It was not ever too noisy and the bugs were never a problem even though we were there during a humid hot spell – the humidity actually clung in the air as you can see from the pictures.

The view at night from the balcony